Privacy Policy

Last Updated: October 2025

At AgileSoko, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, store, and share your data when you use our Platform and services.

1. Information We Collect

1.1 Information You Provide

We collect information you voluntarily provide when you:

• Create an account: Name, email address, phone number, physical address
• Submit listings: Property details, photos, documents, ownership information
• Contact us: Inquiry details, messages, feedback
• Use our services: Service preferences, payment information, transaction history
• Verify identity: Government-issued ID, business registration documents

1.2 Information Collected Automatically

When you use our Platform, we automatically collect:

• Device information: IP address, browser type, operating system, device identifiers
• Usage data: Pages visited, time spent, links clicked, search queries
• Location data: Approximate geographic location based on IP address
• Cookies and tracking technologies: Session information, preferences, analytics data

2. How We Use Your Information

We use collected information to:

• Provide Services: Process listings, facilitate transactions, connect buyers and sellers
• Verify and Authenticate: Confirm identities, validate documents, prevent fraud
• Communicate: Send updates, respond to inquiries, provide customer support
• Improve Platform: Analyze usage patterns, enhance user experience, develop new features
• Marketing: Send promotional materials, newsletters, and personalized recommendations (with consent)
• Legal Compliance: Comply with legal obligations, resolve disputes, enforce agreements
• Security: Detect and prevent fraud, unauthorized access, and illegal activities

3. How We Share Your Information

3.1 Other Users

When you list assets or express interest in listings, relevant information is shared with potential buyers or sellers to facilitate transactions.

3.2 Service Providers

We share data with trusted third-party providers who assist with payment processing, website hosting, marketing, analytics, and customer support.

3.3 Legal Requirements

We may disclose information when required by law, legal process, or to protect our rights, property, or safety.

4. Data Security

We implement comprehensive security measures to protect your information:

• Encryption: Data transmitted over secure HTTPS connections and stored using encryption protocols
• Access Controls: Strict authentication and authorization mechanisms limit access to personal data
• Regular Audits: Periodic security assessments and vulnerability testing
• Employee Training: Staff educated on data protection and confidentiality obligations

However, no method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

5. Your Rights

You have the following rights regarding your personal data:

• Access: Request copies of your personal information
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal information (subject to legal obligations)
• Restriction: Request limitation of processing in certain circumstances
• Portability: Request transfer of your data in a structured, machine-readable format
• Object: Object to processing based on legitimate interests or for direct marketing
• Withdraw Consent: Withdraw consent at any time where processing is based on consent

To exercise these rights, contact us at listing@agilewebinnovations.co.ke. We will respond within 30 days.

6. Cookies and Tracking Technologies

Cookies are small text files stored on your device that help us provide and improve our services. We use:

• Essential Cookies: Necessary for basic Platform functionality
• Performance Cookies: Help us understand how visitors use our Platform
• Functional Cookies: Remember your preferences and settings
• Marketing Cookies: Track effectiveness of advertising campaigns

You can control cookies through your browser settings. Note that disabling certain cookies may affect Platform functionality.

7. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware of such collection, we will promptly delete the information.

8. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes via email or Platform notification. Continued use after changes constitutes acceptance of the updated policy.

9. Contact Us

For questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact:

Data Protection Officer
AgileSoko
AgileWeb Custom Systems Innovations Ltd.
Kangundo Road, Nairobi, Kenya
Phone: +254 116 446 046
Email: listing@agilewebinnovations.co.ke